If your emails suddenly stop sending from Pageport—even though everything was working fine before—it may be due to a broken email integration. Here’s how to identify the issue and get things back on track.
Why Email Integrations Break
Most of the time, email integrations break because of a password change or an expired integration token. Even if you haven’t changed anything recently, the connection can still break due to inactivity or periodic authentication requirements from your email provider.
When this happens, you’ll notice your emails stop sending, and leads in your sequences may show up as Paused or Inactive, even if you didn’t manually pause them.
For more on how to resume your leads in a sequence click here.
Spotting the Problem
A quick way to confirm if the integration is broken is to check your leads. If a lead shows “Email failed to send” in their activity feed, that’s a strong signal something’s wrong with your connection.
You can also create a test lead to double-check:
Add yourself as a test lead with your name and email.
Go to the lead's Details Page and try sending a one-off email.
Check the activity feed—if it shows as Failed, your integration is likely broken.
This test helps rule out bad email addresses or other one-off issues.
Reconnecting Your Email
To fix the issue, head to your Settings, then to the Email and calendar tab. Next to your connected email, click the Reauthenticate button.
Here are some provider-specific articles for help reconnecting your email:
Broken integrations happen from time to time, but they’re quick to fix once identified. If you're still unsure or emails continue failing after reconnecting, reach out to our support team—we’re here to help.